Keeping pace with customer expectations
The real estate sector is responsible for 40% of global emissions. Axis, a property services company, is under growing pressure to help address this.
“Many of our customers are social housing associations and local authorities serving the people who are most affected by the economics of climate risk,” explains Oliver Refson, Sustainability Manager at Axis.
“The government is bringing in strict regulation that affects these institutions directly, so they’re looking to us to help them decarbonise.”
Tenders in this industry used to be decided by balancing price and quality. But Oliver has seen that sustainability is growing in weight, often playing a critical role in winning bigger contracts.
While this shift in customer expectation has happened quickly, the industry’s ability to keep pace is hindered by legacy processes.
Oliver felt like he was spending all of his time pulling fragmented data points into bloated spreadsheets that offered little
insight. He knew that in order to actually set reduction targets and take action on Axis’ carbon emissions, he would need a solution that would give him the space to be more strategic.
Sustainability used to be a nice-to-have and you could claim you’re environmentally-friendly by planting a few trees and slapping a sticker on your website. Now, our customers have aggressive decarbonisation targets they need to hit, and if you can’t help them get there, they’ll find someone who will.